This unit has linkages to other general administrative units, and combined assessment and/or training would be appropriate.

ELEMENT

PERFORMANCE CRITERIA

1 Develop arts administration systems and procedures.

1.1 Identify the need for new or amended systems and procedures, based on monitoring the workplace and consultation with colleagues and customers.

1.2 Research information and evaluate options for new system or procedures.

1.3 Select, develop or revise systems and procedures in consultation with colleagues, taking account of the needs of the particular arts context.

1.4 Correctly identify and/or negotiate resource requirements for new systems/procedures.

2 Establish arts administration systems and procedures.

2.1 Provide appropriate advance information on new systems or procedures to colleagues.

2.2 Introduce systems and procedures to the workplace in a manner that causes minimum disruption to colleagues.

2.3 Ensure adequate resourcing of new systems/procedures in consultation with colleagues.

2.4 Provide training and support to colleagues as required.

3 Monitor and review arts administration systems and procedures.

3.1 Monitor the efficiency and effectiveness of systems and procedures introduced to the workplace.

3.2 Seek suggestions for improvements to systems and procedures from colleagues at all levels.

3.3 Make adjustments to systems and procedures in accordance with feedback and other review mechanisms.

Required skills:

planning techniques in relationship development and implementation of administrative systems.

Required knowledge:

systems and procedure requirements as they apply to a particular arts administration context

enterprise or organisation for which systems and procedures are required, including policy and goals, budgets, personnel, communication channels

current technology as it applies to an arts administrative context.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit:

knowledge of administrative systems and procedures in the specific context of arts administration

application of organisational and communication skills to develop and implement new systems within an arts organisation.

Context of and specific resources for assessment

The assessment context must provide for:

practical demonstration of skills through the development of systems and procedures for a specific arts administration context.

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

evaluation of systems and procedures developed by the candidate

evaluation of a report prepared by the candidate detailing the processes used in the development and implementation of new systems, including lessons learned

oral or written questioning to assess knowledge of the issues to be considered when introducing new systems

review of portfolios of evidence

third party workplace reports of performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Assessment of this unit requires access to the materials resources and equipment needed to develop administration systems and procedures in an arts industry context.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Arts administration systems and procedures may relate to:

audience, visitor, patron records

collection management

database management

facilities management

financial reports

funding

information technology

legal requirements

marketing

one-off events

personnel issues

public programs

record keeping requirements

storage and handling of materials.

Evaluation of systems may include consideration of:

availability

cost

ease of application

quality and reputation

reports from other users

technical and system support availability.

Adequate resourcing may relate to:

appropriate timelines for introduction

financial resources

human resources

specialist expertise.

Monitoring may include:

cost analyses

formal testing

obtaining user feedback.

This unit contains employability skills.